ESIM-Link - Global eSIM, One Simple Place

Our Commitment

We prioritize helping you "get started": provide installation guidance, troubleshooting, and resend eSIM if necessary.

If truly unusable, we will assist with refunds or compensation based on order status and usage.

Refund Principles (Brief Version)

Unused/Not Activated：Usually eligible for refund (subject to order terms).
Activated or Used：Generally not refundable, but troubleshooting and resend options available.
Carrier policies and prices may change; refer to order page at time of purchase.

How to Submit After-sales Request

Please provide:

Order number/Email
Phone model and system version
Country/City
Error screenshot (eSIM status page/error message)

If you have followed the installation guide and still cannot use it, you can submit a ticket through the contact information in the order email or the customer service contact entry in the help center.