Help

Help Center

From installation to after-sales, we've organized common questions to help you prepare your internet connection before departure.

Common Help Topics

We recommend completing eSIM installation in a stable Wi-Fi environment.

List of eSIM-compatible iPhone and Android devices, and how to check compatibility.

Check order status, re-download your eSIM, and manage purchased plans.

Refund process and timeline for unused, unactivated eSIM plans.

Refund eligibility for eSIM plans that have been activated or partially used.