退款政策（已使用）

After-sales Priority

We prioritize providing installation guidance and troubleshooting to help you restore network availability as soon as possible.

If truly unusable, we will handle resending, partial compensation, or refunds based on order status and usage (if applicable).

Refund Rules (Detailed)

✅ Refundable (Usually)

• Not installed / Not activated / No usage record
• And submitted within the specified time after purchase (specific time limit depends on order terms)

❌ Non-refundable (Usually)

• Already activated or with usage records
• Issues caused by unsupported devices, MiFi/CPE usage, or incorrect setup (we can assist in troubleshooting, but these usually do not constitute refund conditions)
• Plan expired or beyond refund application time limit

⚠️ Special Cases

• If upstream system/delivery issues prevent you from receiving a usable eSIM, we prioritize resending; if resending fails, we enter the refund process
• Prices and terms may change with carrier policies; those displayed at the time of order shall prevail

Information Required for After-sales

• Order Number / Email
• Phone Model, System Version
• Country/City, Current Time
• Screenshots: eSIM status, mobile data settings, error prompts
• Your preferred resolution: Troubleshooting / Resend / Refund application

Processing Time

• General issues: Response within business hours
• Urgent issues: Recommended to mark as "Urgent: Departing soon / Arrived but no internet" in the ticket